Privacy Policy
Effective September 24, 2026
This policy explains how ReliefClix handles personal information when you use our website and services connecting pharmacies with relief pharmacists and pharmacy technicians. Data collected depends on your role, the features you use, your permissions, and your app version.
Information we collect and why
- Account and contact information: names, email addresses, phone numbers, account credentials and identifiers, and profile photographs, to register and authenticate you, maintain your profile, and communicate with you.
- Professional and pharmacy information: licence details, education, skills, languages, work history, references, pharmacy details, and contact information you provide, to support profiles, matching, and staffing decisions.
- Shift and service records: availability, preferred rates, applications, posted and completed shifts, ratings, referrals, agreements, and related billing or invoice records, to arrange and administer work.
- Location: locations you enter and device location when you grant permission, to display maps, find nearby opportunities, and match locations. You can change location permissions in your device settings.
- Support communications: information you send through email, contact features, or WhatsApp to respond to requests and arrange services. Please do not submit patient records or unnecessary sensitive information.
- Device and technical information: app and operating-system versions, device characteristics, IP addresses, notification tokens, usage events, errors, and performance information, to deliver notifications, operate the service, troubleshoot issues, and understand service use.
App permissions and optional diagnostics
Camera or photo access supports profile pictures. Notification permission supports service updates. Phone features let you initiate calls. You can manage permissions through your device settings; disabling a permission may limit the associated feature.
Android versions that offer Optional usage and diagnostics settings let you independently choose usage analytics, crash reports, and performance monitoring. These options are off until enabled in those versions and can be changed from the login or settings screens. Disabling collection does not automatically erase reports already received.
These features use Google Firebase Analytics, Crashlytics, and Performance Monitoring. Our custom Android telemetry is designed to exclude names, email addresses, phone numbers, precise locations, passwords, authentication tokens, and message or request contents. The Android configuration disables Analytics advertising-ID collection and advertising-personalization signals. Firebase Cloud Messaging processes app-instance and notification information to deliver notifications.
Website analytics and external services
Our website uses Google Analytics to measure visits and interactions. It may use cookies and process browser, device, and usage information. Browser cookie settings and blocking tools can limit this collection. App diagnostics choices do not control website analytics.
Google Maps and Places support maps and location searches. When you choose an external service such as WhatsApp, your email provider, or a maps application, that provider also handles information under its own policies. See Google’s Privacy Policy and WhatsApp’s Privacy Policy.
When information is shared
Relevant professional profiles and application information are made available to pharmacy managers for staffing, and relevant pharmacy and shift details are made available to professionals. Contact and assignment information may be shared with participants to arrange work.
Service providers supporting hosting, notifications, analytics, diagnostics, and communications process information needed for those services. Information may also be disclosed when required by law or necessary to address fraud, security incidents, disputes, or legal claims. Third-party processing may take place outside your province or country and be subject to local laws.
Security
The Android app uses HTTPS for its service API connections. No internet transmission or storage system can be guaranteed completely secure. Keep your account credentials private and contact us if you suspect unauthorized access.
Account and data deletion
To request deletion of your ReliefClix account and associated personal information, email support@reliefclix.com with the subject ReliefClix account deletion. Send the request from your registered email address and identify your account role. You do not need to reinstall the app. Do not send your password.
We may need to verify that the request comes from the account holder. Account deletion includes associated profile and account data, except records that must be retained for legitimate legal, security, fraud-prevention, or regulatory purposes. Account deactivation is not the same as deletion.
We aim to complete verified deletion requests within 30 days. If additional time is needed because of a legal obligation or the complexity of your request, we will explain the reason and expected completion date. We will confirm completion and identify any information that must be retained, why it is retained, and the applicable retention period or criteria.
If you no longer have access to your registered email, contact support for an alternative identity-verification process. Uninstalling the app does not delete your account.
Retention
We retain personal information only for as long as needed for the purposes described in this policy or to meet applicable legal obligations. When information is no longer needed, we delete it or make it anonymous.
- Account and profile data: retained while your account is active and removed through the verified deletion process, subject to the exceptions below.
- Shift, contract, invoice, and payment-related records: limited records may be retained for applicable accounting, tax, regulatory, or legal-claims periods. Retention of these records does not keep your profile available for new work.
- Support and security records: retained for the period needed to resolve the request or incident, prevent fraud, demonstrate how a privacy request was handled, or meet a legal obligation.
- Analytics and diagnostics: retained for the period needed to investigate errors and evaluate service performance, subject to provider retention settings. Data that cannot reasonably be linked to an individual may remain in aggregate reports.
- Backups: copies may remain until replaced or removed through the backup lifecycle. They are not used for ordinary business purposes after a deletion request; if restored for recovery, the deletion request must be reapplied.
Any information retained after account deletion is restricted to the purpose justifying retention. Contact us for the periods or criteria applicable to your records.
Your choices and privacy requests
You can update available profile information in the app, manage device permissions, and change optional diagnostics settings where provided. Contact us to request access, correction, deletion, or information about our handling of your data. Some records may be subject to legal restrictions or retention obligations.
Children
ReliefClix is a professional staffing service and is not directed to children under 13. If you believe a child has provided personal information, contact us so that we can investigate and address it.
Changes to this policy
Updates will be posted on this page with an updated effective date. Material changes may also be communicated through the service.
Privacy contact
ReliefClix privacy inquiries: support@reliefclix.com. Telephone: +1 647 846 0667.